Reference

How dexwin keeps your account and deposits secure

Every account on dexwin goes through verification when you open it and before your first withdrawal.

Account verification on signupEncrypted payment processingData protection compliance

What our legal framework covers

dexwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

dexwin operates under policies that govern account ownership, withdrawal eligibility, and dispute resolution. Your account is yours alone; we do not share login credentials or allow transfers to third parties. Withdrawals are processed only to the payment method used for your deposit—this protects against fraud. Deposits

1
via DANA, OVO, GoPay and QRIS are reversible within 24 hours if you request a cancellation before the funds settle in our wallet. Transaction records stay on file for seven years. Access and eligibility depend on local law; where local law permits, you can request your
2
data or close your account at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH POLICY

How to reach us about account or legal questions

Our legal and compliance team responds to account questions, data requests and policy clarifications. You can contact us through the in-app messaging system, email, or live chat—all channels log your request and track resolution time.

Team online

In-App Support

Open the menu from your dexwin lobby, select Support, then Legal or Account. Your message reaches our team in under 2 hours during business days in Indonesia.

Email

Send policy questions to [email protected]. Include your account ID and a clear description of your issue. Responses arrive within 24 hours.

Live Chat

Available Monday to Friday, 09:00–18:00 (Jakarta time). Chat agents can verify your account, discuss policy and escalate urgent matters on the spot.

ACCOUNT SECURITY DETAILS

How we protect your account and data

Your account security rests on three pillars: verification at signup, encrypted storage of payment details, and limits on access to your transaction history. We encrypt all logins using industry-standard TLS protocols.

Verification Process

Every new account requires ID confirmation and a phone number. Before your first withdrawal, we confirm your identity again. This two-step check prevents account takeovers and duplicate registrations.

Payment Data Encryption

DANA, OVO, GoPay and QRIS credentials are encrypted and stored in separate servers. We never hold your payment method in plaintext, and we never share it with third parties.

Session Cookies

Cookies keep you logged in between visits and remember your game preferences. We do not use them to track you outside dexwin or sell browsing data to advertisers.

Data Retention

Account records, deposits and withdrawals are kept for seven years per regulatory requirements. After account closure, we retain anonymized transaction data for compliance only.

Access to Your Data

You can request a full export of your account data—deposits, withdrawals, logins and game history—at any time through the Support menu. We deliver it within 14 days, where local law permits.

Account Closure

Close your account anytime from Settings > Account > Close Account. Outstanding withdrawals are processed first. After closure, login attempts will fail and your data moves to archive status.

Questions about your rights and our policies

Players in Surabaya, Bandung and across Indonesia ask us about account rights, data privacy, withdrawal rules and how to report problems. Here are the answers we give most often.

No. Your account is personal and non-transferable. Logins, deposits and winnings belong to the person who opened the account. Sharing credentials violates our policy and may trigger an account freeze during investigation.

Go to Settings > Account > Close Account. Any pending withdrawals process first. After closure, you cannot log in. Your data stays on file for seven years for compliance; we do not delete it immediately.

All transaction records—deposits via DANA, OVO, GoPay, QRIS and withdrawals—are kept for seven years. You can request an export of your full history anytime through the Support menu.

Deposits can be reversed within 24 hours if the funds haven't been wagered. Once you play with deposited funds, the reversal window closes. Withdrawal requests cannot be reversed after submission to your payment method.

Contact Support immediately via in-app chat or email. We freeze the account while we investigate, verify your identity and review login history. Do not attempt to withdraw if you suspect unauthorized access.

Access and eligibility depend on local law. We operate where local law permits. Your account terms are governed by the jurisdiction where you opened it. Disputes are resolved according to applicable local law.

Open Support from the lobby menu, select Account, then Data Export. Enter your request and we'll compile your deposits, withdrawals, logins and game history. Delivery takes up to 14 days where local law permits.

How dexwin keeps your account and deposits secure

How to reach us about account or legal questions

In-App Support

Email

Live Chat

How we protect your account and data

Verification Process

Payment Data Encryption

Session Cookies

Data Retention

Access to Your Data

Account Closure

Questions about your rights and our policies

01 Can I transfer my account to another person?

02 What happens if I want to close my account?

03 How long do you keep my deposit and withdrawal records?

04 Can I reverse a deposit after I've played with it?

05 What do I do if my account is compromised?

06 Where does dexwin operate and what laws apply to my account?

07 How do I request a copy of all my data?

Related Pages